PRODUCT

DANDRUFF?

Dandruff can come from either an oily scalp or a dry scalp, and the right product depends on which type you're dealing with.

ARE THERE ANY UNSCENTED BAR OPTIONS?

Absolutely! Our unscented shampoo and conditioner, Native Essence, can be purchased here: Native Essence Shampoo: https://viori.com/collections/all/products/native-essence-unscented-shampoo-bar Native Essence Conditioner: https://viori.com/collection

ARE THESE SAFE FOR PREGNANCY?

Great question! To be FDA compliant, for women who are pregnant or nursing we recommend consulting with your Doctor before using our products. Here is a link to our ingredients for reference: https://viori.reamaze.com/kb/product-questions/product-ing

WHAT ARE YOUR PRODUCTS FREE FROM?

Cruelty Free? Yes, we are cruelty-free! We are officially cruelty-free certified through Leaping Bunny. This is an important value to us and this certification proves that. :) All Natural? All of our ingredients are natural or derived from natural so

ARE YOUR PRODUCTS ALL NATURAL?

All of our ingredients are natural or derived from natural sources. On the Think Dirty platform, our bars would be rated a 0 meaning our ingredients are completely free of substances or chemicals that are harmful to you or the planet

CAN I USE BODY WASH ON MY HAIR?

Body Wash is not formulated for hair and should never be used to cleanse hair. Body wash should only be used directly on skin.

BAMBOO HOLDERS FAQS

What are the bamboo holders for? The bamboo holders are designed to hold the bars and allow them to air out and dry between washes in order to prevent mold or disintegration. Bamboo Holder Tutorial: https://youtu.be/ss6Fkzl8Lkg Do the conditioner

CAN I USE THE SHAMPOO OR CONDITIONER BARS ON MY SKIN?

Yes you can! However, it will dissolve your bars a lot faster.

HOW BIG ARE THE PRODUCTS?

Shampoo Bars - 2.5in (6.35cm) x 2.5in (6.35cm) x 1.25 (3.18cm) 100g (3.5oz) Conditioner Bars - 2.5in (6.35cm) x 2.5in (6.35cm) x 1.25 (3.18cm) 80g (2.8oz) Bamboo Holder - 4in (10.16cm) x 4in (10.16cm)

HOW OFTEN SHOULD I WASH WITH YOUR PRODUCTS?

We recommend starting washing with our products as often as you usually do - then adjust as needed. We have users who use it daily and some who use it 2-3 times a week. Each user is different so there is no recommended usage per week. We have had fe

HOW LONG WILL THE BARS LAST?

Most customers report their bars last between 60+ washes. The number of washes each bar can last will vary from person-to-person. We recommend storing it in an area in the shower where it doesn't constantly get hit with water to maximize the usage o

MY BARS HAVE CRUMBLED AND FALLEN APART. WHAT DO I DO?

We apologize this happened! We are happy to help the best we can. To start, it's normal for a shampoo or conditioner bar to break apart once it reaches 1/4" thickness. This is the nature of shampoo, conditioner and soap bars In the case that your sha

SIGNATURE COLLECTION INGREDIENTS

Terrace Garden Shampoo Bar Ingredients Declaration: Sodium Cocoyl Isethionate, Behentrimonium Methosulfate, Longsheng Rice Water™, Cocoa Butter, Cetyl Alcohol, Shea Butter, Stearic Acid, Rice Bran Oil, Hydrolyzed Rice Protein, Vitamin B8, Vitamin B5,

WHY ARE THE CONDITIONER BARS BUMPY ON THE TOP?

We try to carefully handcraft patterns that remind us of the topographical, mountain ranges of the Longsheng region. It is a beautiful area, with such unique scenery, that we try really hard not to forget. That is why we let every conditioner be uniq

WHAT DO THE SHAMPOO PATTERNS REPRESENT?

These are special, cultural patterns that have been used to emboss Chinese moon cakes for literally hundreds, if not thousands of years. We used these patterns because some of them are very reminiscent of the stitching patterns found on the Red Yao’s

WHAT IS THE DIFFERENCE BETWEEN THE BARS AND SCENTS?

Citrus Yao Shampoo & Conditioner Bars - • These bars are best for normal - oily hair. A fresh, citrus-scented shampoo bar straight from the baskets of the Red Yao fruit stands. Handcrafted with the same Longsheng Rice™, natural ingredients and beauty

WHAT IS THE PH LEVEL OF YOUR BARS AND WHY DOES IT MATTER?

Our product's are pH balanced. One of the main things that will ruin your hair while using shampoo is when the pH level of your product is unbalanced or too high. Hair products need to have a pH level between 3.5 - 6.5. Many products on the market te

WHAT IS THE PURPOSE OF THE BAMBOO HOLDER?

The bamboo steamer is our natural way to package both our shampoo and conditioner bars without using plastics. It's also a great way to store and keep your bars dry in the shower. Here is a tutorial video of how to use the bamboo holders: Bamboo Hol

WHAT IS THE SHELF LIFE OF YOUR BARS?

As long as the bars are stored in a cool, dry place you can expect a shelf life of up to 3+ years! This is one of the biggest benefits to the shampoo and conditioner bar format.

WHAT KIND OF MATERIALS ARE USED FOR PACKAGING?

At Viori, everything we use for our packaging is biodegradable, sustainable and recyclable. We use recycled paper for our packaging.

WHAT KIND OF TESTING AND RESULTS HAVE YOU SEEN FROM YOUR PRODUCTS SO FAR?

Our initial product development can take 12 - 24 months. This process includes lots of product performance and safety testing. Once our products have passed this rigorous testing process, we introduce the bars to a testing group of about 50+ individu

WHERE ARE YOUR PRODUCTS MADE AND MANUFACTURED?

All of our bars are manufactured, stored, and shipped from Utah, USA!

WHY DO YOU PUT ALCOHOL IN YOUR PRODUCTS?

The alcohols that are found in our products are actually natural, fatty alcohols that come from vegetable sources. These natural, fatty alcohols actually have the exact opposite effect that your stereotypical, synthetic alcohols have on your hair. Sy

ARE THESE SAFE FOR...

Extensions: Our products are also safe for extensions! We just recommend being gentle near the root to ensure you are not putting to much friction on your extensions since you are rubbing the bars in your hair. Henna: We've had a handful of people wh

HOW DO I KNOW WHAT PRODUCT TO USE ON WHAT HAIR TYPE?

Citrus Yao is best suited for people with oily scalp types. Hidden Waterfall is best for people with oily/normal scalp types. Terrace Garden is great for normal to dry scalp types. Native Essence is great for normal to dry scalp types especially thos

WHICH BAR SHOULD BE USED FOR EACH HAIR TYPE?

🧼 Hair Type Guide: Find the Right Viori Bar for YouBar NameBest ForCollectionTerrace GardenNormal to dry hairSignature ScentsHidden WaterfallNormal to dry hairSignature ScentsNative EssenceAll hair typesSignature ScentsCitrus YaoOily hairSignature S

CAN I USE THE SHAMPOO BAR AS A BODY BAR?

Our shampoo and conditioner bars are formulated for hair so we can't really recommend them for body bars as of right now. But we do have several customers who use the bars as body wash and have said it works great for them. If you are going to try, w

DO YOU HAVE A DEEP CONDITIONER?

Unfortunately we don't have a deep conditioner bar in our product line. Our conditioner bar is formulated to increase your overall scalp health and is very healthy for your scalp. All our products are formulated to moisturize, strengthen, regrow, vol

DO YOU OFFER A LIQUID SHAMPOO OR CONDITIONER?

No, we do not offer liquid shampoo or conditioner. Being plastic free is an important value to us and we haven't found a way to offer liquid in eco-friendly packaging.

HOW LONG DO THE BARS LAST?

Our bars tend to last 60-100 washes depending on your hair length and intensity of each use. This is the equivalent to 3 10oz liquid shampoo bottles!

HOW MUCH DO YOUR BARS WEIGH?

The shampoo bars are 3.2oz or 90g and the conditioners are 2.5 oz or 72g The body wash bars are 4.23oz The mini bars are 16 g for the shampoo bar and 12 g for the conditioner bar.

IS THE CONDITIONER A LEAVE IN?

The conditioner is not made to be a leave in and is meant to be rinsed out with warm-hot water. However, there are a lot of people who have tried it and liked it as a leave in.

LATHER - WHY DOES THE CONDITIONER NOT LATHER LIKE THE SHAMPOO?

The shampoo contains a cleansing agent called Sodium Cocoyl Isethionate. This is a natural cleansing agent derived from coconut and what creates the foaming or sudsy effect. The purpose of this ingredient is to open the hair cuticle and clean off the

SENSITIVE SCALP - SAFE FOR SENSITIVE SCALPS?

For scalps that are sensitive, prone to breakouts, and other scalp conditions we recommend using our Unscented (Native Essence) shampoo and conditioner bars. 😊

WHY DON'T YOU USE GLASS?

Here are a few thoughts about using glass to contain liquid products: - Glass is more expensive than what we use now (recycled paper), so using glass for liquid shampoo and conditioner would, in turn, raise the cost of the products in general. We wan